Frequently Asked Questions

Everything you need to know about shopping with us

We accept M-Pesa payments. After checkout, you'll receive a prompt on your phone — simply confirm with your secret code to complete the payment instantly and securely.

Orders within Nairobi typically arrive within 1–2 business days. Deliveries to other counties take 2–5 business days depending on location.

Yes. We source every product directly from authorized distributors and brands, so you can shop with full confidence in the authenticity of what you receive.

Due to the nature of beauty products, we cannot accept returns on opened or used items. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery for a replacement. See our Terms & Conditions for full details.

Out-of-stock products are clearly marked and cannot be added to your cart. Check back soon, as we restock popular items regularly!

Log in to your account and visit "My Orders" to see the current status of every order you've placed, from pending payment through to delivery.